Meet ZIM: agentic AI
for Middle East HR
Tell ZIM what you need in English or Arabic. It shows the plan, checks your policies, and does the work across payroll, attendance, hiring and HR, from WPS files to salary certificates. Anything critical still waits for your approval.
- 1AskType what you need in plain English or Arabic.
- 2Review the planZIM shows each step it will take. Edit anything.
- 3ApproveYou sign off. Policies and approval chains are checked first.
- 4Done and loggedThe work completes across modules and every action is recorded.
ZIM agents for the work that consumes GCC HR teams
Why ZIM works for the region
Payroll checked before it reaches the bank
Since 1 June 2026, UAE private-sector salaries are due on the 1st of the month, so an error found after the salary file reaches the bank has no time to be fixed quietly. The Payroll Agent moves the review earlier: it checks each run, flags what looks wrong and explains why, while HR and finance keep the final approval.
- Validates calculations, overtime and allowances before the run is approved
- Checks Saudi GOSI rates against each employee’s registration date
- Prepares the WPS salary file for the UAE and Mudad submission for Saudi Arabia
- Answers employees’ payslip and pay questions after payday
AI prepares, people decide. Every action is checked against your policies, logged, and anything critical waits for a person to approve.
Employee questions answered before HR sees the ticket
“Where’s my payslip?” “How many leave days do I have?” “Can I get a salary certificate for my visa renewal?” The Helpdesk Agent resolves these on its own from live HRMS data, for a workforce of many nationalities and shifts. When something needs a person, such as a grievance, it hands over with the full context.
- Answers from live records: the actual balance, the actual payslip
- Generates salary certificates and HR letters in English and Arabic
- Escalates genuine exceptions to HR with the conversation attached
- Inherits Zimyo’s role-based permissions, so people only see their own data
AI prepares, people decide. Every action is checked against your policies, logged, and anything critical waits for a person to approve.
Self-service that works just by asking
Self-service only cuts HR’s workload if every employee can use it, whatever their shift, site or language. The Self-Service Agent lets employees apply for leave, regularise attendance, download payslips and request documents simply by asking, in English or Arabic.
- Regularises a missed punch and routes it to the right manager
- Applies leave against live balances and your leave policy
- Works on web and mobile, 24×7, for office and site teams
- Approvals follow your existing workflow, unchanged
AI prepares, people decide. Every action is checked against your policies, logged, and anything critical waits for a person to approve.
New hires ready on Day 1, without the chasing
GCC onboarding involves offer approvals, documentation, assets and system access, often for hires relocating from abroad. The Onboarding Agent manages documents, tasks and new-hire communication, so nothing stalls because one person was on leave.
- Starts when an offer is accepted, with no one needing to remember
- Requests joining documents such as passport, visa and Emirates ID copies
- Assigns tasks to IT, admin and the hiring manager, and tracks them
- Carries the record into Core HR and WPS payroll without re-entry
AI prepares, people decide. Every action is checked against your policies, logged, and anything critical waits for a person to approve.
Shortlists in minutes, every decision still yours
GCC hiring is measured twice: on speed and quality, and on how each hire moves your Emiratisation or Saudization numbers. The Recruitment Agent parses CVs, scores candidates against the role and coordinates interviews, while no candidate is rejected or offered a role without a person approving it.
- Routes requisitions through your approval chain before a job goes live
- Parses CVs from every channel and ranks them against job criteria
- Keeps the job titles you register with MOHRE or Qiwa for clean quota tracking
- Hands accepted candidates to onboarding, WPS payroll and GOSI setup
AI prepares, people decide. Every action is checked against your policies, logged, and anything critical waits for a person to approve.
Reviews drafted from evidence, rated by managers
One manager in Dubai may review a team spanning five or six nationalities and still be expected to write fair, specific feedback for each. The Performance Agent drafts review summaries from the goals and feedback already recorded in Zimyo, so managers start from evidence. The rating stays with the manager.
- Drafts each review from recorded OKRs, KRAs and 360° feedback
- Every point traces back to a goal or feedback entry
- Managers edit, set the rating and sign off; the agent never submits
- Approved outcomes flow into increments and bonuses in payroll
AI prepares, people decide. Every action is checked against your policies, logged, and anything critical waits for a person to approve.
AI prepares. People decide.
HR is a people function. ZIM takes on the repetitive, process-driven work so HR professionals have more time for the work only people can do. For GCC organisations handling sensitive employee data across borders, this governance matters as much as the automation.
Frequently asked questions
What is agentic AI in HR?
Agentic AI in HR is software that understands a request, checks it against company policy, and completes the task across HR systems, without someone clicking through every step. It is the shift from AI that informs to AI that acts.
What is ZIM in Zimyo 3.0?
ZIM is the agentic framework at the centre of Zimyo 3.0, launched on 1 October 2026. It sits across the whole Zimyo platform — Core HR, Payroll, Attendance, Recruitment, Performance, Engagement and more — and works natively inside the HRMS on your real employee records, leave balances and payroll data.
Which ZIM agents are available?
Zimyo 3.0 ships with Payroll, Helpdesk, Employee Self-Service, Onboarding, Recruitment and Performance agents. Each runs 24x7 on web and mobile. With the Zimyo API Marketplace you can also connect APIs and build custom agents.
Can ZIM pay salaries or reject candidates on its own?
No. ZIM prepares the work and shows its plan; critical decisions such as approving a payroll run, rejecting or offering a candidate, or setting a performance rating need a person to approve. Every action is logged.
Does ZIM handle WPS, Mudad and GOSI?
ZIM works on top of Zimyo Payroll, which generates WPS-compliant salary files for the UAE, supports WPS and GOSI for Saudi employers, and automates end-of-service gratuity. The Payroll Agent validates each run and flags issues before you approve it.
Can employees use ZIM in Arabic?
Yes. Employees and HR teams can ask ZIM in plain English or Arabic, and Zimyo provides an Arabic interface along with Arabic and English letters such as salary certificates.
How is employee data protected?
ZIM runs inside your existing Zimyo setup with role-based access, SSO, encryption and granular permissions, and follows your data-protection obligations under the UAE Personal Data Protection Law and Saudi Arabia’s PDPL. Zimyo is ISO 27001 certified and GDPR compliant.
How long does it take to go live?
Because ZIM runs on the Zimyo platform, there is no separate integration project. Most teams go live in days, not months.
Experience Tomorrow's
HR Technology Today
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- WPS-compliant payroll in just 5 clicks
- Automate gratuity & end-of-service benefits
- 100% compliant with Middle East labor laws
- Dedicated onboarding & support team
- No hidden costs — transparent pricing
- Go live in as little as 2 weeks
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